Help centre
Frequently Asked Questions
Quick answers about orders, payment, delivery and more.
Orders and Purchases
How do I create an account?
Click "Register" at the top of the page and enter your basic information. You will receive a confirmation email.
Can I purchase without creating an account?
Yes, you can checkout as a guest, but creating an account allows you to track orders and save addresses.
How do I know my order was successful?
You will receive a confirmation email with your order details and order number.
Can I modify or cancel my order?
You can modify or cancel your order before it ships. Contact customer service as soon as possible.
Payment
What payment methods are available?
We accept Cash on Delivery, credit/debit cards, and bank transfer.
Is online payment secure?
Yes, all transactions are encrypted and protected with the latest security technologies.
Shipping and Delivery
How long does delivery take?
Delivery in Muscat: 1-2 business days. Other areas: 2-4 business days.
Can I track my order?
Yes, you will receive a tracking number once your order ships.
Returns and Exchanges
What is the return period?
You can return products within 14 days of receipt.
When will I receive my refund?
Refunds are processed within 7-14 business days after receiving and inspecting the returned product.
Still have a question?
We are happy to help — send us a message and we will get back to you.